Return Policy.
Our goal is to improve quality of life for all members of the Smile Opitcs😇. Our team is working very hard to ensure your return or exchange is processed as quickly and as painless as possible.
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ALL RETURNS MUST GO THROUGH THE PROPER CHANNELS TO PROPERLY PROCESS YOUR REFUND OR REQUEST ON TIME. SUBMIT A RETURN/REFUND REQUEST BELOW OR CALL OUR CUSTOMER SERVICE NUMBER DURING BUSINESS HOURS AT (833)830-4291
PLEASE ENSURE YOUR RETURN MEETS OUR RETURN POLICY BELOW:
TERMS OF SALE AND REFUND POLICY
By agreeing to the Terms and Conditions you agree and acknowledge that you do so based upon your own opinions as to any benefits the products may provide. Our case studies are from customers who have had success with Smile Optics formulas. All results may vary. Please note: Consistency is Key.
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Refunds will be processed in 3-5 days of order arriving to our fulfillment center. Refunds will be processed on the same method used for purchase or credited to your account as store credit upon customer preference.
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PRODUCT SATISFACTION
If you, for any reason, are not satisfied with your order within 30 days of your receipt of the product, you may return the unused portion of the product for a full or partial refund; provided (i) the item(s) were not designated as non-returnable; (ii) we receive your return within thirty (30) days of delivery to you; and (iii) the merchandise is returned in the same condition as originally received by you. Once the goods are received by us, we will refund your purchase price, less the original shipping & handling charges. Open or unopened products are eligible for refund. Please fill the form below to get started.
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There are no returns or exchanges on Final Sale items. Final Sale Items are labeled in product description.
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RETURN SHIPPING
You bear the risk of loss or damage during shipment (other than when returning non-conforming merchandise) and as such, you are advised to obtain appropriate parcel insurance and tracking. Your refund will be credited back to the same payment method used to make the applicable purchase.
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Mail Returns/Exchanges To:
Smile Optics Fulfillment Center
2771 17th Street Sacramento CA 95818
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DAMAGE DUE TO FREIGHT OR SHIPPING
All our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon receipt of your order, please inspect the product carefully to ensure it was not damaged during shipping. All claims for damaged product must be made within 48 hours after it has been delivered to you. Please contact us to notify us of any damaged product, including a full description of the damage.
Please fill out a Return & Exchange Request below
*Response typically within 1 Business Day
For questions on how to submit Return and Exchange Request form, message our Customer Support team. Please note, returns maybe subject to a restocking fee.
Quick Help Links
Check out our self-service tools to get help fast. Or reach out to our customer support team above